Shipping FAQs

We can only ship Fluid Aqua and Fluid Coco to the United States. If you made an order outside of the US, please check your email for confirmation of cancellation and refund. Please email hello@loradicarlo.com for further assistance.

 

Please reach out to customer service at hello@loradicarlo.com with your question. 

 

Please reach out to customer service at hello@loradicarlo.com with your question. 

 

Due to the quick turnaround time, once the order is placed, we are unable to make any changes. For further details, please contact the shipping company once you have received your tracking information. 

 

United States

• Flat Rate - Standard                     UPS Ground
• Flat Rate - Expedited                   UPS 2nd Day Air

Australia (No PO Box or Parcel Lockers to Australia)

• Flat Rate - Shipping + Taxes                DHL Express Worldwide

Canada (No PO Box or Parcel Lockers to Canada)

• Flat Rate - Shipping + Taxes               FedEx International Priority
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Hong Kong

• Flat Rate - Shipping + Taxes                 DPEX

Japan

• Flat Rate - Shipping + Taxes                 DHL Express Worldwide
• Flat Rate - Shipping                      DHL Express Worldwide

New Zealand (No PO Box or Parcel Lockers to New Zealand)

• Flat Rate - Shipping + Taxes               DHL Express Worldwide

Norway Switzerland

• Flat Rate - Shipping + Taxes               FedEx International Priority

South Korea

• Flat Rate - Shipping + Taxes                DHL Express Worldwide

UK

• Flat Rate - Standard                             DPD
• Flat Rate - Expedited                            UPS Express Saver

Europe

(Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)

• Flat Rate - Standard                        DPD
• Flat Rate - Expedited                       UPS Express Saver

 

Once your order ships, you will receive a tracking number with specific transit time. Most orders take 7-10 days to ship.

 

Your customs fees are included in your shipping costs. 

 

We don't offer express or overnight shipping at this time. 

 

Due to world-wide covid 19 related challenges & the increasing costs of fuel, we are not able to offer free shipping at this time. We negotiate with carriers to get the best rates available & calculate these in real time at the time of your order.

 

You can contact customer service by emailing us at hello@loradicarlo.com. 

 

You can contact customer service by emailing us at hello@loradicarlo.com. 

 

You can contact customer service by emailing us at hello@loradicarlo.com. 

 

You should receive an email with your tracking information after your order ships. However, there can be a 24-hour delay for the tracking to start working. If it has been over 24 hours, you can contact customer service at hello@loradicarlo.com.

 

You will be sent an email with the tracking information for your order once it has shipped. It may take 24 hours for tracking to start working. 

 

You will get your tracking number for your order once the order has been shipped by our fulfillment partner. You will be sent an email with the tracking information once your package is on the way. Please allow 24 hours for tracking to start working. 

 

Yes! Your order will be shipped in a discreet, plain cardboard box.

Note: For international shipments, a customs declaration may need to be included. 

 

Please note: We can only ship Fluid Aqua and Fluid Coco to the United States. If you made an order outside of the US, please check your email for confirmation of cancellation and refund.

We ship to:

Australia Austria Belgium Bulgaria Canada

Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece

Hong Kong

Hungary Ireland Italy

Japan Latvia Lithuania Luxembourg Malta Netherlands New Zealand Norway Poland Portugal Romania Slovakia Slovenia

South Korea Spain Sweden Switzerland UK United States

 We plan to expand, so stay tuned! 

 

Yes! You may enter separate billing and shipping addresses at checkout. 

 

Thank you for your purchase! Once your order ships, you will receive a tracking number with specific transit time. Most orders take 7-10 days to ship. 

 

No, at this time we do not ship to PO boxes.