Shipping Information FAQ's
What countries do you ship Fluid Aqua and Fluid Coco?
We can only ship Fluid Aqua and Fluid Coco to the United States. If you made an order outside of the US, please check your email for confirmation of cancellation and refund. Please email hello@loradicarlo.com for further assistance.
Can you delay my order?
Can you hold my shipment and ship it at a later date?
How can I change my shipping address?
Due to the quick turnaround time, once the order is placed, we are unable to make any changes. For further details, please contact the shipping company once you have received your tracking information.
Who do you use to ship?
United States
- Flat Rate - Standard UPS Ground
- Flat Rate - Expedited UPS 2nd Day Air
Australia (No PO Box or Parcel Lockers to Australia)
- Flat Rate - Shipping + Taxes DHL Express Worldwide
Canada (No PO Box or Parcel Lockers to Canada)
- Flat Rate - Shipping + Taxes FedEx International Priority
Hong Kong
- Flat Rate - Shipping + Taxes DPEX
Japan
- Flat Rate - Shipping + Taxes DHL Express Worldwide
- Flat Rate - Free Shipping DHL Express Worldwide
New Zealand (No PO Box or Parcel Lockers to New Zealand)
- Flat Rate - Shipping + Taxes DHL Express Worldwide
Norway Switzerland
- Flat Rate - Shipping + Taxes FedEx International Priority
South Korea
- Flat Rate - Shipping + Taxes DHL Express Worldwide
UK
- Flat Rate - Standard DPD
- Flat Rate - Expedited UPS Express Saver
Europe
(Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)
- Flat Rate - Standard DPD
- Flat Rate - Expedited UPS Express Saver
How long does it take to ship?
Once your order ships, you will receive a tracking number with specific transit time. Most orders take 7-10 days to ship.
Am I responsible for customs fees?
Your customs fees are included in your shipping costs.
Do you offer express and/or overnight shipping?
We don't offer express or overnight shipping at this time.
How much does shipping and handling cost?
We offer free shipping for domestic orders through the end of May, and $39 Flat Rate Shipping for international orders.
My order has been stolen, what can I do?
My order has been lost, what can I do?
I have not received my order, but the tracking status says it has been delivered.
I never received a tracking number, what should I do?
You should receive an email with your tracking information after your order ships. However, there can be a 24-hour delay for the tracking to start working. If it has been over 24 hours, you can contact customer service at hello@loradicarlo.com.
Where can I find my tracking number?
You will be sent an email with the tracking information for your order once it has shipped. It may take 24 hours for tracking to start working.
How do I track my order?
You will get your tracking number for your order once the order has been shipped by our fulfillment partner. You will be sent an email with the tracking information once your package is on the way. Please allow 24 hours for tracking to start working.
Will my order be shipped discreetly?
Yes! Your order will be shipped in a discreet, plain cardboard box.
Note: For international shipments, a customs declaration may need to be included.
Where do you ship?
Please note: We can only ship Fluid Aqua and Fluid Coco to the United States. If you made an order outside of the US, please check your email for confirmation of cancellation and refund.
We ship to:
Australia
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hong Kong
Hungary
Ireland
Italy
Japan
Latvia
Lithuania
Luxembourg
Malta
Netherlands
New Zealand
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
South Korea
Spain
Sweden
Switzerland
UK
United States
We plan to expand, so stay tuned!
Can I ship a gift to someone?
Yes! You may enter separate billing and shipping addresses at checkout.
I placed an order, when will it arrive?
Thank you for your purchase! Once your order ships, you will receive a tracking number with specific transit time. Most orders take 7-10 days to ship.
Do you ship to PO boxes?
No, at this time we do not ship to PO boxes.