During a presale or other promotional period, our return policy is as follows: Any returns must be received in the original, unopened packaging in order to qualify for a refund. You are responsible for all costs and fees associated with shipping. In the case of Buy One Get One Free promotions, we will only refund you the difference of the cost of the products, less shipping and taxes when applicable. For example, if you choose to return the product you purchased, and keep the product you received for free, you will be charged for the product you keep. Products are not eligible for transfer or exchange of a different product. Please contact us at hello@loradicarlo.com with any questions.

 

Warranty & Troubleshooting How do I register my product? To claim your warranty you must register your product on https://www.loradicarlo.com/register/ and follow the instructions provided to make a warranty claim. Please contact hello@loradicarlo.com if you have any questions about your warranty eligibility or the registration process. My product stopped working. How do I claim my warranty? Please have your order number and email hello@loradicarlo.com Does my product come with a warranty? WARRANTY TERMS & CONDITIONS Lora DiCarlo products are of the highest quality and come with a ONE (1) YEAR worldwide manufacturing warranty for products purchased from loradicarlo.com. Warranty date begins on the date of the original purchase. Products purchased from retailers are not covered under these policies. In countries mandating a longer warranty time, Lora DiCarlo extends the warranty appropriately. REGISTERING YOUR PRODUCT To register your product  go on https://www.loradicarlo.com/register/ and follow the instructions provided to make a warranty claim. Please contact hello@loradicarlo.com if you have any questions about your warranty eligibility or the registration process. 1 YEAR WARRANTY Lora DiCarlo warrants this product for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a qualifying defect and notify Lora DiCarlo during the warranty period, Lora DiCarlo will, at its discretion, repair or replace the product free of charge. The warranty covers working parts that affect the function of the product. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the product (or its accessories) will void the warranty. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period. If you purchased your product on our website, loradicarlo.com, we already have your proof of purchase on file. 

 

We have a guaranteed 1-year warranty (in countries mandating a longer warranty time, we extend the warranty appropriately). Warranty date begins from the original date of purchase. To register your warranty, visit loradicarlo.com/register/, login, and register your device. To make a warranty claim, please have your order number and email hello@loradicarlo.com

 

You might qualify for a warranty.  We have a guaranteed 1-year warranty (in countries mandating a longer warranty time, we extend the warranty appropriately). Your warranty date begins from the original date of purchase.  To register your warranty, visit loradicarlo.com/register, login, and register your device. 

 

Thank you for your purchase. Lora DiCarlo products are of the highest quality, and we hope you enjoy our products with abandon. Please see below for more information on our return policy.

RETURNS

Due to the intimate nature of Lora DiCarlo products, we can only accept returns of unopened and unused products within 30 days of purchase. The tamper seal must be intact and unbroken on the external sleeve of the box and our products unused.  Please reach out to Hello@loradicarlo.com for any concerns and questions you may have about your return as we strive to work with all of our customers in finding the right solution. 

All shipping costs are non-refundable. The customer is responsible for all shipping charges. All returned items must be in new, unopened packaging. All returns must be authorized before sending it to the Return Department. Orders returned without authorization will not qualify for a refund.

Once opened, Lora DiCarlo products can only be returned due to defects caused by faulty workmanship, or materials, that are covered by Lora DiCarlo’s 1 Year Warranty. This does not include cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. For more information, please see our Warranty Policy. 

RETURN PROCESS

Please email customer service at hello@loradicarlo.com within 30 days of ordering your product.  Shipping charges are nonrefundable.

Please Note: A 10% restocking fee may apply to returns.    

REFUNDS

All returns must be authorized before sending it to the Return Department. Orders returned without authorization will not qualify for a refund. After receiving your return and inspecting the condition of your item, the return department will determine if your order meets our return policy. If the return department deems your order meets our return policy, we will issue a refund. Please allow at least seven to ten (7-10) business days from the receipt of your item to process your return. We will notify you by email when your return has been processed. If the return department deems you do not meet our return policy, you will be notified and a refund will not be issued. 

Please Note: It may take additional time for a refund to post to your bank account, depending on your financial institution. 

The following items cannot be returned: 

• Products damaged or altered by the customer   
• Any product claims made outside of valid warranty
• Any product purchased from retailers (purchases not made on www.loradicarlo.com)
• Any product purchased from unauthorized retailers (eg: Amazon, Ebay, Groupon etc.)  
• Opened boxes
• Used products
• Boxes with broken tamper seal 

If you receive a damaged package, please contact customer service. 

ORDER CANCELLATIONS OR CHANGES

Once your order has been processed, it cannot be canceled.

QUESTIONS

If you have any questions or wish to make a return, please contact us at: 

hello@loradicarlo.com

 

WARRANTY TERMS & CONDITIONS 

Lora DiCarlo products are of the highest quality and come with a ONE (1) YEAR, from original date of purchase, worldwide manufacturing warranty for products purchased from loradicarlo.com. 

In countries mandating a longer warranty time, Lora DiCarlo extends the warranty appropriately.

REGISTERING YOUR PRODUCT

To claim your warranty you must register your product on https://www.loradicarlo.com/register/ and follow the instructions provided to make a warranty claim. Please contact hello@loradicarlo.com if you have any questions about your warranty eligibility or the registration process.

1 YEAR WARRANTY 

Lora DiCarlo warrants this product for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a qualifying defect and notify Lora DiCarlo during the warranty period, Lora DiCarlo will, at its discretion, repair or replace the product free of charge.

The warranty covers working parts that affect the function of the product. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the product (or its accessories) will void the warranty.

Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period. If you purchased your product on our website, loradicarlo.com, we already have your proof of purchase on file.

To make a warranty claim, please have your order number and email hello@loradicarlo.com

 

We have a guaranteed 1-year warranty, from original date of purchase, (in countries mandating a longer warranty time, we extend the warranty appropriately).  Please register your warranty. Visit loradicarlo.com/register, login, and register your device. To make a warranty claim, please have your order number and email hello@loradicarlo.com

 

You can order a replacement charger by contacting customer service at hello@loradicarlo.com.

 

You can order a replacement charging cable by contacting customer service at hello@loradicarlo.com.

 

Once your order has been processed, it cannot be canceled. 

 

Please email customer service at hello@loradicarlo.com. Shipping charges are nonrefundable. 

Please Note: A 10% restocking fee may apply to returns or exchanges.

 

To claim your warranty you must register your product on https://www.loradicarlo.com/register/ and follow the instructions provided to make a warranty claim. Please contact hello@loradicarlo.com if you have any questions about your warranty eligibility or the registration process. To start a warranty claim, please have your order number and email hello@loradicarlo.com

 

To claim your warranty you must register your product on https://www.loradicarlo.com/register/ and follow the instructions provided to make a warranty claim. Please contact hello@loradicarlo.com if you have any questions about your warranty eligibility or the registration process. To start a warrant claim, please have your order number and email hello@loradicarlo.com

 

Return Policy

You can learn more about our return policy here. 

 

Return Policy

You can learn more about our return policy here.